Return Policy

Returns Policy

Last updated November 05, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if the item is damaged, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

The Unusual Earring Co
Attn: Returns
142 Entabeni Rd
301 Sunny Birches
Pinetown, KZN 3610
South Africa

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

072 100 7992
orders@theunusualearringco.co.za

This return Policy was created on www.termly.io

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